A: iChemical respond to 100% of inquiries received online and offline. Quotes are usually offered within 12 business hours since inquiry. Online inquiries are processed even faster. Quotes are available through emails as well as online in your own iChemical account.

Order confirmation are sent immediately after online payment received. For companies enjoying iChemical’s credit term, order confirmation are issued instantly after credit limit verification, usually within hours.

Proforma Invoices (PI) are available instantly after quotes. Commercial Invoices (CI) are available after order confirmation. Both can be provided by your iChemical primary contact upon request.